FAQ

Company Profile Service and Exhibition FAQ

Factory

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Company and Factory Strengths(Factory)

Where is your factory located?
Our factory is located in Jiangsu, China, with convenient transportation access to major ports such as Shanghai and Ningbo, ensuring efficient delivery of goods.
How many years has your factory been engaged in the wall panel industry?
We have specialized in R&D, production and sales of building material for over 20 years, accumulating rich experience in product quality control and industry solutions.
What is the scale of your factory?
Our factory covers an area of 37000 square meters, with 12 advanced production lines, a daily output of 200000 square meters of wall panels, and a professional team of 150 employees including R&D, production and sales.
Does your factory have relevant international certifications?
Yes, our wall panels have obtained multiple international certifications such as CE, ISO9001, SGS, which fully meet the quality standards of different countries and regions.
Can we visit your factory?
Absolutely. We warmly welcome customers from all over the world to visit our factory. Please contact our sales team in advance, and we will arrange pick-up, translation and other services for you.
Is your factory a manufacturer or a trading company?
We are a professional manufacturer integrating R&D, production and sales, without any intermediate links, which can provide customers with factory-direct prices and customized services.
What is your factory's core competitive advantage?
Our core advantages include advanced production technology, strict quality control system, customizable product solutions, competitive factory prices,market-segmented differentiated products and efficient after-sales service. Also, we can provide customers with profitable business solutions.
Does your factory have its own R&D team?
Yes, we have a professional R&D team composed of 7 engineers with rich experience in developing new wall panel materials, improving product performance and designing personalized products according to customer needs.
What is your factory's annual production capacity?
Our annual production capacity of wall panels reaches 2,000,000 square meters, which can meet the large-order needs of customers and ensure on-time delivery.

Product Basic Information Category(Product)

What types of wall panels do you produce?
We produce a variety of wall panels, including PVC wall panels, MDF wall panels, magnesium oxide wall panels, gypsum wall panels, aluminum composite wall panels, 3D decorative wall panels, etc.
What are the main materials of your wall panels?
The main materials of our wall panels include PVC resin, magnesium oxide, gypsum, wood fiber, aluminum alloy, non-woven fabric, etc., and different materials are selected according to product types and usage scenarios.
What is the size range of your wall panels?
Our standard wall panel sizes are 2440×1220mm, etc. We also support customized sizes according to customers' drawings and requirements.
What thicknesses are available for your wall panels?
The thickness of our wall panels ranges from 3mm to 18mm, such as 3mm, 5mm, 8mm, 10mm, 12mm, etc., and special thicknesses can be customized.
What colors and patterns do your wall panels have?
Our wall panels have a variety of colors and patterns, including wood grain, marble grain, solid color, 3D embossed patterns, etc. We can also customize colors and patterns according to customers' samples or Pantone color numbers.
Are your wall panels fire-resistant?
Yes, most of our wall panels have fire-resistant performance. For example, magnesium oxide wall panels and gypsum wall panels can reach fire-resistant grade A1 or B1, which is suitable for indoor fire-proof requirements.
Are your wall panels waterproof and moisture-proof?
Our PVC wall panels, aluminum composite wall panels and magnesium oxide wall panels have excellent waterproof and moisture-proof performance, and can be used in humid environments such as bathrooms, kitchens and basements.
Do your wall panels have sound insulation effects?
Yes, some of our wall panels are designed with sound insulation structure.
Are your wall panels environmentally friendly? Do they contain formaldehyde?
Our wall panels are made of environmentally friendly materials, which meet the E0/E1 formaldehyde emission standard of international environmental protection. Some products even reach the zero-formaldehyde standard, which is safe and non-toxic.
What is the service life of your wall panels?
Under normal use and maintenance, the service life of our wall panels can reach 10 to 20years, and the specific service life depends on the product type and usage environment.
Are your wall panels easy to clean and maintain?
Our wall panels have a smooth surface, which can be cleaned with a damp cloth or neutral detergent. They are not easy to accumulate dust and stains, and daily maintenance is simple and convenient.
Can your wall panels be cut and processed on site?
Yes, our wall panels can be easily cut, drilled and processed with common tools such as saws and drills, which is convenient for on-site construction and installation.
Are your wall panels resistant to scratch and impact?
Our wall panels are treated with surface strengthening, which has good scratch resistance and impact resistance, and can maintain a good appearance even in high-traffic areas.
Do your wall panels have anti-static performance?
Yes, we can provide anti-static wall panels, which are suitable for places with anti-static requirements such as electronic factories, computer rooms and laboratories.
What is the weight of your wall panels?
AThe weight of our wall panels varies according to the material and thickness.
Can your wall panels be used for ceiling decoration?
Yes, some of our lightweight wall panels, such as PVC ceiling panels and gypsum ceiling panels, are specially designed for ceiling decoration and have a beautiful appearance and easy installation.
Are your wall panels resistant to mold and mildew?
Our wall panels are added with anti-mold and mildew inhibitors during production, which can effectively prevent the growth of mold and mildew in humid environments.
Do you provide wall panel accessories?
Yes, we provide a full set of wall panel accessories, including corner lines, connecting pieces, adhesive, screws, etc., to ensure the smooth installation of customers.

Customized Services Category(Service)

Do you support customized wall panel production?
Yes, we support OEM/ODM customized services. We can customize wall panels according to customers' requirements for size, thickness, color, pattern, performance, etc.
What information do I need to provide for customized wall panels?
You need to provide detailed requirements such as product type, size, thickness, density, color number, pattern sample, performance requirements, and the quantity and delivery time of the order.
Is there a minimum order quantity (MOQ) for customized wall panels?
One pc is OK for us to make.There is no requirements about quantity.While price is decided by quantity.
How long does it take to produce customized wall panels?
The production cycle of customized wall panels is usually 10 to 20 working days, which depends on the complexity of customization and the order quantity.
Can you customize wall panels according to our drawings or samples?
Yes, we can produce wall panels according to customers' drawings, samples or design ideas. Our R&D team will confirm the details with you and make samples for confirmation before mass production.
Is there an extra charge for customized wall panels?
If the customization requires special molds, materials or processes, there will be a certain mold opening fee or processing fee. We will inform you of the specific charges in advance.
Can you print our logo or brand on the wall panels?
Yes, we can print customers' logos, brands or other patterns on the wall panels by means of screen printing, hot stamping, etc., according to your requirements.
Do you provide customized packaging for wall panels?
Yes, we can provide customized packaging services, such as customized carton printing, adding protective film, using wooden boxes for packaging, etc., to meet the transportation and sales needs of customers.
Can I modify the customized requirements during the production process?
If the production has not started, you can modify the customized requirements. If the production has already started, modifying the requirements may affect the production cycle and cost, and we need to negotiate and confirm.
Will you provide samples of customized wall panels for confirmation?
Yes, we will make samples of customized wall panels for your confirmation before mass production. Only after you confirm that the samples meet the requirements, we will arrange mass production.
How much does it cost for customized wall panel samples?
The sample fee is $100 per piece. If you place a formal order later, we will refund the sample fee to you.
Can you customize wall panels of different specifications for the same order?
Yes, we can produce wall panels of different sizes, thicknesses, colors and patterns in the same order, as long as you provide detailed requirements and confirm the order details.
Do you provide customized solutions for wall panel installation?
Yes, our professional technical team can provide customized installation solutions according to the customer's project site and requirements, and provide on-site installation guidance,like pictures,video,etc.
What is the warranty period of your wall panels?
Our warranty policy is based on product type and application scenarios:
- Indoor decorative wall panels (PVC, MDF, 3D panels): 2-year warranty against manufacturing defects (e.g., delamination, color fading, structural deformation under normal use).
- Functional wall panels (magnesium oxide, gypsum, aluminum composite panels): 5-year warranty for core performance (fire resistance, waterproofing, load-bearing capacity) under proper installation and maintenance.
Note: The warranty does not cover damage caused by improper installation, human misuse, natural disasters, or exposure to extreme environments beyond product specifications.

Order and Purchase Category(Order)

What is the minimum order quantity (MOQ) for standard wall panels?
One pc is OK for us to make.There is no requirements about quantity.While price is decided by quantity.
How can I place an order with your factory?
You can place an order by contacting our sales team via email, WhatsApp, WeChat or phone. After confirming the product specifications, quantity, price and delivery time, we will send you a proforma invoice. After you pay the deposit, we will arrange production.
What payment terms do you accept?
We accept payment terms such as T/T, L/C, Western Union, PayPal, etc. For general orders, we require a 30% deposit in advance, and the balance is paid before shipment.
Can I pay after receiving the goods?
For new customers, we usually do not accept payment after delivery. For long-term cooperative customers, we can negotiate flexible payment terms according to the cooperation situation.
How do you quote for wall panel orders?
Our quotation is based on the product type, specification, quantity, packaging requirements, transportation method and other factors. Please provide detailed requirements, and we will give you a detailed quotation within 24 working hours.
Is the quoted price FOB, CIF or EXW?
We can quote according to different trade terms such as EXW, FOB, CIF, C&F, etc. You can choose the appropriate trade term according to your needs.
How long is the validity period of your quotation?
The validity period of our quotation is usually 30 working days. If the market price of raw materials fluctuates greatly during this period, the quotation may be adjusted accordingly.
Can I get a discount for large orders?
Yes, we offer preferential discounts for large orders. The more the order quantity, the higher the discount. The specific discount can be negotiated with our sales team.
Do you provide free samples of standard wall panels?
We can provide free samples of standard wall panels, but you need to bear the freight for the samples.
How long does it take to deliver the goods after placing an order?
For standard wall panels in stock, the delivery time is 7 to 10 working days. For customized orders, the delivery time is 10 to 20 working days after receiving the deposit, depending on the order quantity and customization requirements.
Can you deliver the goods ahead of schedule?
Yes, if you need to deliver the goods ahead of schedule, please inform us in advance. We will try our best to adjust the production plan to meet your requirements, and there may be an extra rush production fee if necessary.
What transportation methods do you support?
We support sea transportation, air transportation, land transportation and other transportation methods. Sea transportation is usually the most economical choice for large orders, and air transportation is suitable for urgent small orders.
Which ports do you ship from?
We usually ship from major ports in China such as Shanghai Port, Ningbo Port, Qingdao Port, Shenzhen Port, etc. You can also specify the port of shipment according to your needs.
Can you arrange door-to-door delivery?
Yes, we can arrange door-to-door delivery services through our cooperative logistics companies, including transportation from our factory to your designated address, customs clearance and other procedures.
How do you track the logistics information of the goods?
After the goods are shipped, we will send you the bill of lading, packing list, commercial invoice and other documents, as well as the logistics tracking number. You can track the logistics information in real time through the official website of the logistics company.
Who is responsible for customs clearance?
If the trade term is FOB, you need to be responsible for customs clearance at the destination port. If it is CIF, we are responsible for customs clearance at the port of shipment, and you are responsible for customs clearance at the destination port. We can also provide customs clearance documents and guidance.
Do you bear the customs duties and taxes of the destination country?
No, the customs duties and taxes of the destination country are borne by the buyer. We can provide relevant documents to help you reduce the tax burden according to the regulations of the destination country.
What should I do if the goods are damaged during transportation?
Please take photos of the damaged goods and the packaging in time, and contact our sales team within 7 working days after receiving the goods. We will negotiate with the logistics company to solve the problem and provide corresponding compensation or replacement services.
Can I add or reduce the order quantity after placing the order?
If the production has not started, you can adjust the order quantity. If the production has already started, adjusting the quantity may affect the delivery time and cost, and we need to negotiate and confirm.

Quality Inspection and After-Sales Services(Quality)

How do you control the quality of wall panels during production?
We have a strict quality control system, which conducts quality inspection at every link from raw material procurement, production process to finished product leaving the factory, including raw material inspection, semi-finished product inspection, finished product sampling inspection, etc., to ensure that each batch of products meets the quality standards.
Can I arrange a third-party inspection company to inspect the goods?
Yes, you can arrange a third-party inspection company such as SGS, BV, etc. to inspect the goods at our factory before shipment. We will fully cooperate with the inspection work.
What is the quality inspection standard for your wall panels?
Our wall panel quality inspection is carried out in accordance with international standards such as CE, ISO9001 and the quality requirements of different countries and regions, as well as our own internal quality standards.
What is the after-sales service scope of your factory?
Our after-sales service scope includes product quality problem solution, installation guidance, technical support, product maintenance, etc. We have a professional after-sales team to provide you with timely and efficient services.
How to contact your after-sales service team?
You can contact our after-sales service team via email, WhatsApp, WeChat or phone at any time. We will reply to you within 1 working hours and solve your problems as soon as possible.
What should I do if I find quality problems with the wall panels after receiving the goods?
Please take photos and videos of the quality problems in time, and provide the order number and delivery note. Contact our after-sales team within 7 working days, and we will send professional personnel to confirm the problem and provide solutions.
Do you provide on-site after-sales service?
Yes, for large projects or important customers, we can send professional technical personnel to the site for installation guidance, maintenance and other after-sales services, and the relevant expenses can be negotiated.
Can you provide replacement parts for wall panels?
Yes, we can provide various replacement parts for wall panels, such as connecting pieces, corner lines, etc. If the parts are damaged due to quality problems during the warranty period, we will provide them for free.
What if the wall panels are not suitable for our project after receiving the goods?
If the quality issue is caused by our party, we will take the initiative to assume responsibility and cooperate closely with you to minimize the losses to the greatest extent. If the quality issue is caused by your party, we will also provide full technical support to assist you in reducing the losses to a minimum.
How do you deal with customer complaints about product quality?
We take every customer complaint seriously. After receiving the complaint, we will investigate the cause within 1 working days, and then give customers a satisfactory solution, including replacement, refund, compensation, etc.

Application Scenarios and Solutions Category(Solution)

What are the application scenarios of your wall panels?
Our wall panels are widely used in various scenarios, including residential buildings (living rooms, bedrooms, bathrooms, kitchens), commercial buildings (shopping malls, hotels, offices, restaurants), public buildings (hospitals, schools, airports, stations), industrial buildings (factories, warehouses), etc.
Can your wall panels be used in hospitals?
Yes, our wall panels have the characteristics of environmental protection, non-toxicity, moisture-proof, mold-proof, easy to clean and disinfect, and meet the hygiene and safety requirements of hospitals, which are suitable for wards, operating rooms, corridors and other places.
Can your wall panels be used in high-rise buildings?
Yes, our lightweight wall panels (such as PVC wall panels, aluminum composite wall panels) have the advantages of light weight, high strength and fire resistance, which can reduce the load of the building structure and are suitable for high-rise building decoration.
Do you provide wall panel solutions for hotel decoration?
Yes, we can provide one-stop wall panel solutions for hotels, including product selection, customized design, installation guidance and after-sales service, to meet the decoration needs of hotel rooms, lobbies, restaurants and other areas.
Can your wall panels be used in cold regions?
Yes, we have wall panels are suitable for use in cold regions such as northern China, Russia,Canada and Europe.
Can your wall panels be used in coastal areas with high salt spray?
Yes, our aluminum composite wall panels and magnesium oxide wall panels have anti-corrosion and anti-salt spray performance, which can resist the erosion of salt spray in coastal areas and have a long service life.
Do you provide wall panel solutions for office decoration?
Yes, we can provide wall panel solutions that meet the needs of office decoration, such as sound insulation wall panels, fire-resistant wall panels, decorative wall panels, etc., to create a comfortable and efficient office environment.
Can your wall panels be used in the renovation of old buildings?
Yes, our wall panels are light in weight and easy to install, and do not need to damage the original wall structure, which is very suitable for the renovation of old buildings, and can shorten the construction period and reduce the renovation cost.
Can your wall panels be used in food processing factories?
Yes, our wall panels have the characteristics of environmental protection, non-toxicity, easy to clean and disinfect, and meet the hygiene standards of food processing factories, which are suitable for workshops, warehouses and other places.